Pivot is a management consultancy with broad capability from strategy and design through to implementation and post-implementation review. We work with leaders in government, charities, and regulated industries to navigate their most complex work and deliver positive impact on the issues that matter. We offer a range of services, including:
Pivot originally delivered strategy, research, and evaluation services, with particular expertise in courts, tribunals, policing, and the justice sector. This remains a cornerstone of Pivot’s work.
Pivot’s ability to navigate high-stakes analytical work saw the firm sought out for highly sensitive, bespoke evaluations and reviews, including counter-terrorism design and evaluation, probity and integrity reviews of government-funded programs, and assessments of whether aid programs were achieving their intended outcomes.
The trusted relationships this work built led Pivot into more embedded roles within client teams, delivering major transformations: process redesign, piloting new programs and services, and implementing new technologies and case management systems. AI is now a growing part of this work, as organisations look to respond to and adopt it within established systems.
At the same time, the client base grew beyond government and the justice sector into human services, health, and regulated industries.
Our work draws on careers spent inside the environments we now advise: government departments and agencies, courts and tribunals, police and corrective services, regulatory bodies, major non-profits, and ASX-listed companies. That experience is paired with rigorous primary research, the quantitative and qualitative work that underpins our evaluations and reviews, and grounds our recommendations in evidence that holds up under scrutiny.
That background matters. It shapes how quickly we grasp how an organisation actually operates: where decisions get made, what constraints are real versus assumed, and which stakeholders need to be in the room for change to hold, while ensuring our conclusions are evidenced rather than assumed.
Although we provide a broad range of services, we are most useful where the problem is entangled: multiple stakeholders, competing accountabilities, incomplete information, and reform that has to land inside existing legislative and policy settings.
Our approach is to invest early in understanding how your organisation works, including its culture, governance, and history, before recommending a path forward. We are not interested in delivering a report that ignores how change will actually be received and implemented.